Bunnings is the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and is a major supplier to project builders, commercial tradespeople and the housing industry. We facilitated an inclusive review process of Bunnings’ customer feedback system with the technology team.Read More
Lifeline Macarthur and Western Sydney is a leading charity providing crisis support and suicide prevention services that help change the focus in people’s lives from crisis to opportunity. They engaged us to develop an ambitious 5-year strategic plan that aims to maximise its impact in the community and build capacity to assist more help seekers.Read More
Royal Australian College of General Practitioners (RACGP) is the peak body for general practitioners across Australia. We worked with the RACGP membership team to develop its five year strategic plan, articulating a concise strategy statement and goals relating to member engagement, service provision, continuous improvement and organisational sustainability.Read More
The Independent Office for School Dispute Resolution (the Office) is a recent initiative of the state government. The Office works with parents, students and the school community to resolve complex and intractable complaints in Victorian government schools. We worked alongside the Office senior team in their first formal strategic planning process.Read More
Professionals Australia is a network of 25,000 Australian professionals who work to ensure one another are respected, recognised, and rewarded for their work. We facilitated a strategic planning day for its Engineering Committee, where we defined its purpose and strategic aspiration, and aligned on the key goals, initiatives, and success measures which would help the Committee deliver more value to its members for the next three years.Read More
Therapeutic Guidelines (TGL) is an independent not for profit organisation. Its aim is to promote the quality use of medicines, and it does this through the writing, publication and sale of Therapeutic Guidelines. We helped them clearly define a set of core organisation values and set their strategy for the coming three-year period.Read More
Gallagher Bassett offers claims management and administration services to brokers, insurers, self-insured organisations and government bodies in Australia and internationally. They engaged us to hold an innovation sprint – an intensive, fast-paced workshop using Strategic Facilitators’ design thinking methodology – at their 2018 Emergency Services Gathering for organisations operating in the emergency services sector.Read More
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